Pine Bungalows – COVID 19 – Update – April 2nd

To our loyal guests, thank you for your patience as we navigate this global disruption. We are very proud of our Nation and its ongoing response to the COVID-19 Pandemic. Jasper as a community as well as Jasper National Park have reacted quickly and decisively to the Novel Coronavirus and we continue to abide by Federal and Provincial mandates and regulations in the spirit of “flattening” the spread.

As a small, proud and fiercely independent business we have been working initially to protect and safeguard the health and wellness of our staff. Now we can refocus on the daunting task of ensuring that we are able to continue to offer the world-class Pine Bungalows experience for years to come. We have developed a booking strategy which protects our guests vacation investment and will allow us to travel these uncharted waters successfully.

Booking & Travel Updates

Our booking channels have been reopened and we are accepting new reservations for 2020, in addition we have taken the extra step of opening our availability for Summer 2021 as well to assist with travel deferrals. Our current operating window is May 15th, 2020 – Oct 31st, 2020. We are aware of and continue to monitor global travel advisories and restrictions and want to reassure guests that our 72-hour cancellation policy allows flexibility to make travel decisions.

In the event that a booking has been pre-paid or a deposit has been taken for your booking, the deposit will be held as a credit for 2 calendar years, to be applied to a future booking in Summer 2020, 2021, or 2022. The calendar year is May 15th – Oct 31st, 2020, and April 1st – Oct 31st, 2021/2022.

If you booked a reservation with Pine Bungalows through an Online Travel Agent, such as Expedia or Booking.com please contact the company directly in order to complete a cancellation or change, according to the terms, conditions and policies of that organization.

We will continue the process of following up with guests via email at this time and look forward to having guest service agents available via phone by Wednesday April 1st, 2020.

Pine Bungalows Health & Safety

At Pine Bungalows we pride ourselves on our in-house cleaning policies and procedures. As a result of the COVID-19 pandemic we have contracted partners at Eco-Lab to assist in developing and managing a best practice policy that draws directly from recommendations and updates from Alberta Healthy, Health Canada as well as global strategies.

We continue to look forward to welcoming guests for our 2020 season. In the meantime, we remain loyal partners to our community, will continue to follow best practice and protocol and invest in both short and long-term solutions within our direct community as well as our greater community both domestic and international.

Kindly,

John Holton – General Manager

Pine Bungalows – COVID 19 - Update - March 20th

I wanted to reach out to address the current and ongoing situation with COVID-19 and provide an update.

Our team understands you may be experiencing concern given the rapidly changing travel notifications around the world, at this time, due to the coronavirus (COVID-19). Our team is following the guidance from Health Canada which states that at this time the assessed public health risk associated with COVID-19 is low for the general population.

March 16th, 2020: Prime Minister Justin Trudeau announced that Canada will be closing its borders to foreign traveller to help limit the spread of novel coronavirus.

March 17th, 2020: Prime Minister Justin Trudeau announced that Parks Canada would temporarily suspend all services in National Parks through April 30th, 2020.

March 17th, 2020: The Province of Alberta has declared a “State of Emergency” related to COVID-19 and has implemented policies to prevent the risk of transfer.

March 19th, 2020: Prime Minister Trudeau has announced that the Canada/U.S. border is expected to close indefinitely Friday March 20th. Only essential traffic will be permitted.

The community of Jasper is pulling together to limit gatherings of over 50 people in order to stop and prevent the spread of COVID-19. We understand that this could have an impact on your travel plans but we are confident that these short-term measures will be successful in containing and then halting the spread of coronavirus.

Pine Bungalows continues to look forward to hosting both domestic and international guests in Summer 2020. Our current opening date of May 1st remains. Currently the property remains closed for the winter season and as of now there is no staff or guest activity on-site. Our Cabins, rooms and facilities closed Nov 1st, 2019 and have remained untouched since that time, awaiting reopening. In the meantime, all reservations between May 1st and Oct 31st are secure. We will continue to pay close attention to global conditions and changing governmental travel arrangements, as well as international, national and regional updates.

We have been working closely with all government agencies, health authorities and partners to implement best-in-class operating, safety, and cleaning procedures to ensure that we are keeping both our staff and our guests health a priority. We remain committed to upholding the highest standards of cleanliness to ensure you feel at ease when you visit Pine Bungalows.

Our offices are closed at this time as we are all participating in the required social isolation to ensure that the spread of COVID-19 is mitigated. We are currently forecasting to be back in office as of April 13th and will follow up on all guest correspondence at that time.

We look forward to these uncharted waters flattening and welcoming our domestic and international guests to Jasper and Pine Bungalows soon.

Kindly,

John Holton – General Manager